FAQ's

Having trouble? Take a look here to see if these answer your query. Please contact us if you are still having trouble.

Check you are connected to the Internet.

Make sure your video is no longer than one minute long.

Check you have the latest version of the app.

Check you have entered your card details or voucher code in correctly.

Check your bank.

Drop us an email on helpme@slocoach.com.au or call us on 1800 SLOCOACH (1800 75 62 62) and we will follow up for you.

Drop us an email on helpme@slocoach.com.au or call us on 1800 SLOCOACH (1800 75 62 62) and we will assist you.

Our coaches endeavour to get back to you within 24 hours, usually sooner. There may be times of high usage where this won’t be possible. If this is the case we will be in touch to let you know about the delay.

 
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